Privacy Policy

Updated 05/02/2019

At Crucial Hemp ( we take privacy seriously and do our part to protect your personal data.

To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We encrypt all data processed and collected through our website.


We use cookies to help us provide a better user experience. You may choose to disable cookies using the tools in your browser; however, by doing so you may not be able to take advantage of all of the functions of our website.

Data We Collect

Visitor Data

When you visit and browse our website, your activity will be tracked by Google Analytics using a cookie. Your IP (Internet protocol) address will remain anonymous, so the data cannot be linked back to you. We also disable “data sharing”. The data collected includes your general location, your age group, your gender, your device type, your web browser type, and general topics of interest identified by Google. We use this data to improve user experience on our website.

We built our website on WordPress and use a host of services from Automattic, the creators of WordPress. These services include Jetpack and WooCommerce, our eCommerce provider.

Customer Data

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address. We store this information both in a database on our secure server hosted by SiteGround, and with our trusted mailing list provider, MailChimp.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We do not directly collect or can ever access any financial or billing information you provide. All transactions go securely through our payment gateway provider, Authorize.Net.

Subscriber Data

You can choose to receive email updates from us when you subscribe to our mailing list through MailChimp. We will never automatically subscribe you to this service. We will collect your first name, last name, email address, and birthday. You can update your preferences or unsubscribe from this list at any time by following the instructions at the bottom of any email messages you receive from us as a subscriber.

Contact Data

When you fill out a contact form on our website, we collect your first name, last name, email address, and phone number. Your data and message will be stored both in a database on our secure server hosted by SiteGround as well as in our mail client. We will only use this information to contact you regarding the specific reason you filled out our contact form. We may retain your data and emails indefinitely for future reference.

Data We Share

We do not share or sell your data with third-parties without your express consent.

Legal Purposes

We may disclose your personal information if we are required by law to do so or if you violate our Terms of and Conditions.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

WordPress Third-Party Services

We do use some WordPress plugins on this website that may pass data, including personal information, to external servers to process, such as Akismet Anti-Spam or Jetpack. We only use WordPress plugins that are hosted by or provided through WooCommerce, which clearly prohibits tracking of users without their explicit consent.

Your Data Once You Leave

We may link to other websites that will direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Your Data Rights

Request and Delete Your Data

If you have submitted any personal data on our website, you can request to receive an exported file of the personal data we hold about you. You can view, update, download or delete your personal data at any time by request through our contact form.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Compromised Data

If we ever become aware of a security breach that impacts the personal data we hold about you, we will notify you within 72 hours of learning of said breach.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions about this Privacy Policy or the practices described herein, you may contact us.